IBM Support Operator AS400 Contract Customer Service & Call Center - Long Grove, IL at Geebo

IBM Support Operator AS400 Contract

Job Title:
IBM Support Operator AS400 Contract Location of role:
Lake Zurich IL 2 days a week onsite This role could be a contract or contract to hire down the road.
If converted to full time role would pay around 80K to 90K.
Hourly OPEN Depending on experience DOE Key Points of the role:
3
years of IBM Systems Admin AS400 Experience, keeping systems operating efficiently by performing any necessary Windows updates Tier 1 and Tier 2 IBM Support Operator will support the IBM, Infor XA & WMS developers by fielding help tickets, gathering information from users, performing simple tasks related to our ERP and WMS software.
Monitor errors that occur (iSeries/Tibco/WMS) all via email notifications.
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems Provide documentation, and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Duties/
Responsibilities:
Monitor ticket system Monitor errors that occur (iSeries/Tibco/WMS) all via email notifications.
WMS can die and we are not notified recovering procedures Confirm unattached jobs on iSeries are running every morning.
Responsible for (but can utilize others on some i.
e.
upgrades/patches):
Software:
Month-end processing Test environment refreshes Patches/upgrades Basic housekeeping to keep system lean and clean On-boarding and off-boarding Create new and disable iSeries user profiles and personal libraries.
o Provide access to XA, DC1, RF and WMS(SCE).
o Security/Give authority to functionality within ERP systems XA, DC1, SCE, RF Review & attend to performance logs & system health monitoring o CPU and storage utilization of all servers o Monitor nightly backups of all servers o Error message handling for all servers o Review CPU and memory levels o Schedule IPL and notification to users Perform IPL of iSeries Install XA PTFs.
Create printer output queues.
Enter and removal of Job Scheduler entries.
Monitor ticket system, follow-up and provide status on open support tickets to the users.
o Provide navigation and usage assistance for XA, DC1, SCE, RF Monitor and handle errors that occur (iSeries/Tibco/WMS) be 1stfilter of system errors.
o Monitor and handle BOD/integration errors general error handling (SCE +) o WMS can die and we are not notified recovering procedures o Confirm unattached jobs on iSeries are running every morning.
Learn to use tools to be able to upload data to XA, DC1 systems:
Purchase Orders, New Items, Pricing training of data retention policies.
Running security testing.
OPEI Monthly Manual Steps (Data retrieval) Company relocation - At this time, client will NOT relocate for this role Company sponsorship - At this time, client will NOT sponsor for this role Travel:
This role may require 0% travel Duration of role:
Direct hire Role - Contract could be 3 months plus If applying for this role - Please take each key point and provide number of years experience and what you would rate yourself, 1 thru 10 (10 being expert) for each key point.
Send your resume and notes on the role to expediate our recruiting services.
Recommended Skills Automation Data Retrieval Diagnostic Skills Housekeeping Ibm Systems Network Architecture Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.

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